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Loans and Card Member Receivables (Tables)
 3 Months Ended
Mar. 31, 2024
Receivables [Abstract]  
Card member and other loan detail
Card Member and Other loans as of March 31, 2024 and December 31, 2023 consisted of:
(Millions)20242023
Consumer (a)
$96,789 $98,111 
Small Business29,733 27,833 
Corporate97 51 
Card Member loans126,619 125,995 
Less: Reserves for credit losses5,271 5,118 
Card Member loans, net$121,348 $120,877 
Other loans, net (b)
$7,465 $6,960 
(a)Includes approximately $27.3 billion and $28.6 billion of gross Card Member loans available to settle obligations of a consolidated variable interest entity (VIE) as of March 31, 2024 and December 31, 2023, respectively.
(b)Other loans are presented net of reserves for credit losses of $136 million and $126 million as of March 31, 2024 and December 31, 2023, respectively.
Card Member receivables as of March 31, 2024 and December 31, 2023 consisted of:
(Millions)20242023
Consumer
$24,015 $25,578 
Small Business19,084 19,286 
Corporate (a)
16,676 15,547 
Card Member receivables59,775 60,411 
Less: Reserves for credit losses151 174 
Card Member receivables, net$59,624 $60,237 
(a)Includes $4.9 billion and $4.6 billion of gross Card Member receivables available to settle obligations of a consolidated VIE as of March 31, 2024 and December 31, 2023, respectively.
Aging of receivables The following table presents the aging of Card Member loans and receivables as of March 31, 2024 and December 31, 2023:
2024 (Millions)
Current30-59
Days
Past Due		60-89
Days
Past Due		90+
Days
Past Due		Total
90+ Days Past Due and Still Accruing Interest (c)
Non-Accruals(d)
Card Member Loans:
Consumer$95,437 $402 $296 $654 $96,789 $412 $390 
Small Business29,310 136 98 189 29,733 116 110 
Corporate (a)
(b)(b)(b)— 97 — — 
Card Member Receivables:
Consumer23,805 67 49 94 24,015 — — 
Small Business$18,829 $96 $58 101 19,084 — — 
Corporate (a)
(b)(b)(b)$85 $16,676 $— $— 
2023 (Millions)
Current30-59
Days
Past Due		60-89
Days
Past Due		90+
Days
Past Due		Total
90+ Days Past Due and Still Accruing Interest (c)
Non-Accruals(d)
Card Member Loans:
Consumer$96,779 $420 $298 $614 $98,111 $393 $344 
Small Business27,444 133 85 171 27,833 109 95 
Corporate (a)
(b)(b)(b)— 51 — — 
Card Member Receivables:
Consumer25,355 70 47 106 25,578 — — 
Small Business$19,020 $104 $62 100 19,286 — — 
Corporate (a)
(b)(b)(b)$67 $15,547 $— $— 
(a)For corporate accounts, delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement date. In addition, if we initiate collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member loan or receivable balance is classified as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes. See also (b).
(b)Delinquency data for periods other than 90+ days past billing is not available due to system constraints. Therefore, such data has not been utilized for risk management purposes. The balances that are current to 89 days past due can be derived as the difference between the Total and the 90+ Days Past Due balances.
(c)Our policy is generally to accrue interest through the date of write-off (typically 180 days past due). We establish reserves for interest that we believe will not be collected.
(d)Non-accrual loans primarily include certain loans placed with outside collection agencies for which we have ceased accruing interest.
Credit quality indicators for loans and receivables
The following tables present the key credit quality indicators as of or for the three months ended March 31:
20242023
Net Write-Off RateNet Write-Off Rate
Principal
Only (a)
Principal,
Interest &
Fees (a)
30+ Days Past Due as a % of Total
Principal
Only (a)
Principal,
Interest &
Fees (a)
30+ Days Past Due as a % of Total
Card Member Loans:
Consumer2.3 %2.8 %1.4 %1.5 %1.9 %1.1 %
Small Business2.2 %2.6 %1.4 %1.2 %1.4 %1.1 %
Card Member Receivables:
Consumer1.4 %1.5 %0.9 %1.7 %1.8 %1.1 %
Small Business2.1 %2.3 %1.3 %2.1 %2.3 %1.7 %
Corporate (b)0.5 %(c)(b)0.6 %(c)
(a)We present a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, as our practice is to include uncollectible interest and/or fees as part of our total provision for credit losses, a net write-off rate including principal, interest and/or fees is also presented.
(b)Net write-off rate based on principal losses only is not available due to system constraints.
(c)For corporate receivables, delinquency data is tracked based on days past billing status rather than days past due. Delinquency data for periods other than 90+ days past billing is not available due to system constraints. 90+ days past billing as a % of total was 0.5% as of both March 31, 2024 and 2023.
Modifications of loans and receivables
The following table provides information relating to loans and receivables modifications for borrowers experiencing financial difficulty during the three months ended March 31, 2024 and 2023:
Three Months Ended March 31,
20242023
Account Balances
(Millions) (a)
% of Total Class of
Financing Receivables
Weighted Average Interest Rate Reduction
(% points)		Weighted Average Payment
Term Extensions
(# of months)
Account Balances
(Millions) (a)
% of Total Class of
Financing Receivables
Weighted Average Interest Rate Reduction
(% points)		Weighted Average Payment
Term Extensions
(# of months)
Interest Rate Reduction
Card Member Loans
Consumer$586 0.6 %18.0 %(b)$329 0.4 %15.3 %(b)
Small Business206 0.7 %17.4 %(b)144 0.6 %15.1 %(b)
Corporate— — — (b)— — — (b)
Term Extension
Card Member Receivables
Consumer114 0.5 %(c)29117 0.5 %(c)23
Small Business174 0.9 %(c)29199 1.0 %(c)24
Corporate6 0.04 %(c)97 0.04 %(c)10
Other Loans11 0.1 %— 196 0.1 %— 18
Interest Rate Reduction
and Term Extension
Other Loans18 0.2 %2.3 %195 0.1 %1.9 %18
Total$1,115 $807 
(a)Represents the outstanding balances as of March 31, 2024 and 2023 of all modifications undertaken in the prior three months for loans and receivables that remain in modification programs as of, or that defaulted on or before, March 31, 2024 and 2023, respectively. The outstanding balances include principal, fees, and accrued interest on loans and principal and fees on receivables. Modifications did not reduce the principal balance.
(b)For Card Member loans, there have been no payment term extensions.
(c)We do not offer interest rate reduction programs for Card Member receivables as the receivables are non-interest bearing.
The following table provides information relating to the performance of loans and receivables that were modified during the prior twelve months and that remain in modification programs as of, or that defaulted on or before, March 31, 2024.
As of March 31, 2024
Account Balances (Millions) (a)
Current
30-89 Days Past Due
90+ Days Past Due
Card Member Loans
Consumer$1,635 $106 $39 
Small Business535 51 17 
Corporate— — — 
Card Member Receivables:
Consumer312 23 6 
Small Business468 48 13 
Corporate8 1 2 
Other Loans71 6 2 
Total$3,029 $235 $79 
(a)The outstanding balance as of March 31, 2024 includes principal, fees and accrued interest on loans and principal and fees on receivables.

The following table provides information relating to the performance of loans and receivables that were modified on or after January 1, 2023 and that remained in modification programs as of, or that defaulted on or before, March 31, 2023.
As of March 31, 2023
Account Balances (Millions) (a)
Current
30-89 Days Past Due
90+ Days Past Due
Card Member Loans
Consumer$273 $43 $13 
Small Business119 20 5 
Corporate— — — 
Card Member Receivables:
Consumer100 14 3 
Small Business157 36 6 
Corporate7 — — 
Other Loans11 — — 
Total
$667 $113 $27 
(a)The outstanding balance as of March 31, 2023 includes principal, fees and accrued interest on loans and principal and fees on receivables.
Modified loans and receivables that subsequently defaulted
The following table provides information with respect to modified loans and receivables that defaulted during the period presented and were modified in the twelve months prior to the payment default. A customer can miss up to three payments before being considered in default, depending on the terms of the modification program. For loans and receivables modified on or after January 1, 2023, the amount of defaulted balances was immaterial for the three months ended March 31, 2023.
Three Months Ended March 31, 2024
Account Balance (Millions) (a)
Interest Rate Reduction
Term ExtensionInterest Rate Reduction and Term ExtensionTotal
Card Member Loans
Consumer$40 (b)$—$40 
Small Business18 (b)—18 
Corporate— (b)—— 
Card Member Receivables
Consumer(c)$6 — 6 
Small Business(c)13 — 13 
Corporate(c)1 — 1 
Other Loans— — 1 1 
Total$58 $20 $1 $79 
(a)Represents the outstanding balances as of March 31, 2024 of all modifications that defaulted in the three months ended March 31, 2024 and were modified in the twelve months prior to payment default. The outstanding balance includes principal, fees and accrued interest on loans and principal and fees on receivables.
(b)For Card Member loans, there have been no payment term extensions.
(c)We do not offer interest rate reduction programs for Card Member receivables as the receivables are non-interest bearing.