v3.24.1.u1
Pay vs Performance Disclosure - USD ($)
 12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Dec. 31, 2020
Pay vs Performance Disclosure        
Pay vs Performance Disclosure, Table
Year
 SCT Total Compensation For CEO
($)
Compensation Actually Paid to CEO
($)(2)
Average SCT Total Compensation for Other NEOs
($)(1)
Average Compensation Actually Paid to Other NEOs
($)(1)(2)
Cumulative TSR
($)(3)
S&P 600 Consumer Staples Cumulative TSR
($)(3)
Net Income
($M)
Company-Selected Performance Measure (Revenue)
($M)
2023
7,039,0622,928,6611,738,401 1,103,91972 154991,072
2022
5,940,235(710,735)1,229,146 337,631 117 134 144 1,599
2021
6,565,49412,935,7231,438,062 2,214,069204 1431641,526
2020
5,539,8369,914,019 951,877 1,304,904 186 111 103 935
      
Named Executive Officers, Footnote
(1) The Other Named Executive Officers for each year are as follows:
2020: Messrs James Maloney, Nicholas Johnson, Anthony Tyree, Joseph Kelleman, Timothy Robinson, and William Baker.
2021: Messrs. James Maloney, Nicholas Johnson, Anthony Tyree, and Ms. Lauren Walker.
2022: Messrs. James Maloney, Nicholas Johnson, Anthony Tyree, and Jason Groves.
2023: Messrs. James Maloney, Nicholas Johnson, Anthony Tyree, and Jason Groves.
      
PEO Total Compensation Amount $ 7,039,062 $ 5,940,235 $ 6,565,494 $ 5,539,836
PEO Actually Paid Compensation Amount $ 2,928,661 (710,735) 12,935,723 9,914,019
Adjustment To PEO Compensation, Footnote
Breakdown of Actual Compensation of Chief Executive Officer
YearSCT Total for CEO ($)Equity Value from SCT for CEO ($)Adjustment for Year-End Equity Value of Awards Granted in Current Fiscal Year for CEO ($)Adjustment for Dividends Accrued During Fiscal Year on Unvested Equity Awards for CEO ($)Adjustment for Change in Fair Value of Unvested Equity Awards Granted in Prior Years for CEO ($)Adjustment for Change in Fair Value of Equity Awards Vested During Fiscal Year for CEO ($)Adjustment for Fair Value of Equity Awards Forfeited During Fiscal Year for CEO ($)Compensation Actually Paid for CEO ($)
20237,039,062 (4,604,755)2,866,049 373,037 (1,897,142)(847,590)— 2,928,661 
20225,940,235 (4,002,009)2,517,440 553,538 (2,251,992)(3,467,947)— (710,735)
20216,565,494 (3,484,918)4,603,480 546,641 3,925,442 779,584 — 12,935,723 
20205,539,836 (2,865,825)5,575,467 177,872 1,508,409 (21,740)— 9,914,019 
      
Non-PEO NEO Average Total Compensation Amount $ 1,738,401 1,229,146 1,438,062 951,877
Non-PEO NEO Average Compensation Actually Paid Amount $ 1,103,919 337,631 2,214,069 1,304,904
Adjustment to Non-PEO NEO Compensation Footnote
Breakdown of Average Actual Compensation of Named Executive Officers
YearSCT Total for NEO's ($)Equity Value from SCT for NEO's ($)Adjustment for Year-End Equity Value of Awards Granted in Current Fiscal Year for NEO's ($)Adjustment for Dividends Accrued During Fiscal Year on Unvested Equity Awards for NEO's ($)Adjustment for Change in Fair Value of Unvested Equity Awards Granted in Prior Years for NEO's ($)Adjustment for Change in Fair Value of Equity Awards Vested During Fiscal Year for NEO's ($)Adjustment for Fair Value of Equity Awards Forfeited During Fiscal Year for NEO's ($)Compensation Actually Paid for NEO's ($)
2023
1,738,401 (862,829)541,366 53,533 (244,447)(122,105)— 1,103,919 
20221,229,146 (517,724)325,671 62,556 (478,307)(283,711)— 337,631 
20211,438,062 (411,897)505,460 41,554 386,276 254,614 — 2,214,069 
2020951,877 (250,649)479,037 18,135 350,728 (16,690)(227,734)1,304,904 
      
Compensation Actually Paid vs. Total Shareholder Return
PvP TSR.jpg
      
Compensation Actually Paid vs. Net Income
PvP Net Income.jpg
      
Compensation Actually Paid vs. Company Selected Measure
PvP Revenue.jpg
      
Tabular List, Table
Important Company Performance Metrics
Revenue
Operating Income
Client Net Promoter Score
      
Total Shareholder Return Amount $ 72 117 204 186
Peer Group Total Shareholder Return Amount 154 134 143 111
Net Income (Loss) $ 99,000,000 $ 144,000,000 $ 164,000,000 $ 103,000,000
Company Selected Measure Amount 1,072,000,000 1,599,000,000 1,526,000,000 935,000,000
Additional 402(v) Disclosure The total compensation and equity grants of our Named Executive Officers, as reported in the summary compensation tables for 2020, 2021, 2022 and 2023, are detailed below along with the dividends earned, additions and deductions to the fair value of their equity grants and any forfeitures as reflected in the actual compensation calculations above.TSR values assume $100 was invested for the cumulative period from December 31, 2019 through December 31, 2023, in either the Company or the peer group, and reinvestment of the pre-tax value of dividends paid. Historical stock performance is not necessarily indicative of future stock performance.      
Measure:: 1        
Pay vs Performance Disclosure        
Name Revenue      
Measure:: 2        
Pay vs Performance Disclosure        
Name Operating Income      
Measure:: 3        
Pay vs Performance Disclosure        
Name Client Net Promoter Score      
PEO | Aggregate Grant Date Fair Value of Equity Award Amounts Reported in Summary Compensation Table        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount $ (4,604,755) $ (4,002,009) $ (3,484,918) $ (2,865,825)
PEO | Year-end Fair Value of Equity Awards Granted in Covered Year that are Outstanding and Unvested        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount 2,866,049 2,517,440 4,603,480 5,575,467
PEO | Year-over-Year Change in Fair Value of Equity Awards Granted in Prior Years That are Outstanding and Unvested        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount (1,897,142) (2,251,992) 3,925,442 1,508,409
PEO | Vesting Date Fair Value of Equity Awards Granted and Vested in Covered Year        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount (847,590) (3,467,947) 779,584 (21,740)
PEO | Prior Year End Fair Value of Equity Awards Granted in Any Prior Year that Fail to Meet Applicable Vesting Conditions During Covered Year        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount 0 0 0 0
PEO | Dividends or Other Earnings Paid on Equity Awards not Otherwise Reflected in Total Compensation for Covered Year        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount 373,037 553,538 546,641 177,872
Non-PEO NEO | Aggregate Grant Date Fair Value of Equity Award Amounts Reported in Summary Compensation Table        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount (862,829) (517,724) (411,897) (250,649)
Non-PEO NEO | Year-end Fair Value of Equity Awards Granted in Covered Year that are Outstanding and Unvested        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount 541,366 325,671 505,460 479,037
Non-PEO NEO | Year-over-Year Change in Fair Value of Equity Awards Granted in Prior Years That are Outstanding and Unvested        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount (244,447) (478,307) 386,276 350,728
Non-PEO NEO | Vesting Date Fair Value of Equity Awards Granted and Vested in Covered Year        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount (122,105) (283,711) 254,614 (16,690)
Non-PEO NEO | Prior Year End Fair Value of Equity Awards Granted in Any Prior Year that Fail to Meet Applicable Vesting Conditions During Covered Year        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount 0 0 0 (227,734)
Non-PEO NEO | Dividends or Other Earnings Paid on Equity Awards not Otherwise Reflected in Total Compensation for Covered Year        
Pay vs Performance Disclosure        
Adjustment to Compensation, Amount $ 53,533 $ 62,556 $ 41,554 $ 18,135