v3.24.1.u1
SEGMENT INFORMATION (Tables)
3 Months Ended
Mar. 31, 2024
SEGMENT INFORMATION [ABSTRACT]  
Schedule of Segment Selected Financial Data

The following tables present certain financial data by segment (in thousands):

Three Months Ended March 31, 2024

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​

​

​

​

​

​

​

​

​

​

​

​

    

​

​

    

​

​

    

​

​

    

Depreciation

    

Income

 

​

​

Gross

​

Intersegment

​

Net

​

&

​

from

 

​

​

Revenue

​

Sales

​

Revenue

​

Amortization

​

Operations

 

TTEC Digital

​

$

112,031

​

$

—

​

$

112,031

​

$

7,050

​

$

3,288

​

TTEC Engage

​

 

464,607

​

 

—

​

 

464,607

​

 

18,095

​

 

19,423

​

Total

​

$

576,638

​

$

—

​

$

576,638

​

$

25,145

​

$

22,711

​

​

Three Months Ended March 31, 2023

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​

​

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​

​

​

​

​

​

​

​

​

​

​

​

​

    

​

​

    

​

​

    

​

​

    

Depreciation

    

Income

​

​

​

Gross

​

Intersegment

​

Net

​

&

​

from

​

​

​

Revenue

​

Sales

​

Revenue

​

Amortization

​

Operations

​

TTEC Digital

​

$

116,927

​

$

—

​

$

116,927

​

$

6,861

​

$

785

​

TTEC Engage

​

 

516,359

​

​

—

​

 

516,359

​

 

18,966

​

 

43,626

​

Total

​

$

633,286

​

$

—

​

$

633,286

​

$

25,827

​

$

44,411

​

​

​

​

​

​

​

​

​

​

​

​

Three Months Ended 

​

​

​

March 31,

​

​

​

2024

    

2023

    

Capital Expenditures

​

​

​

​

​

​

​

TTEC Digital

​

$

1,787

 

$

2,274

 

TTEC Engage

​

 

11,686

​

 

11,395

​

Total

​

$

13,473

 

$

13,669

 

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​

​

​

​

​

​

​

​

​

​

​

​

March 31, 2024

    

December 31, 2023

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Total Assets

​

​

​

​

​

​

​

​

TTEC Digital

​

​

$

817,502

 

$

815,488

​

TTEC Engage

​

​

 

1,297,552

​

 

1,370,110

​

Total

​

​

$

2,115,054

 

$

2,185,598

​

Schedule of Revenue by Geographic Area

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

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Three Months Ended March 31,

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​

​

    

2024

    

2023

    

​

Revenue

​

​

​

​

​

​

​

​

United States / Canada

​

$

386,916

​

$

444,035

 

​

Philippines / Asia Pacific / India

​

 

120,465

​

 

122,039

​

​

Europe / Middle East / Africa

​

 

38,844

​

 

34,455

​

​

Latin America

​

 

30,413

​

 

32,757

​

​

Total

​

$

576,638

 

$

633,286

​

​

​