IFRS 8 establishes standards for the way that public business enterprises report information about operating segments and related disclosures about products and services, geographic areas, and major customers. The Group's operations predominantly relate to providing end-to-end business solutions to enable clients to enhance business performance.

The chief operating decision maker (CODM) evaluates the Group's performance and allocates resources based on an analysis of various performance indicators by business segments. Accordingly, information has been presented along business segments. The accounting principles used in the preparation of the financial statements are consistently applied to record revenue and expenditure in individual segments and are as set out in the accounting policies.

Business segments of the Group are primarily enterprises in Financial Services and Insurance, enterprises in Manufacturing, enterprises in Retail, Consumer Packaged Goods and Logistics, enterprises in the Energy, Utilities, Resources and Services, enterprises in Communication, Telecom OEM and Media, enterprises in Hi-Tech, enterprises in Life Sciences and Healthcare and all other segments. The Financial Services reportable segments has been aggregated to include the Financial Services operating segment and Finacle operating segment because of the similarity of the economic characteristics. All other segments represent the operating segments of businesses in India, Japan, China, Infosys Public Services & other enterprises in Public Services.

Revenue and identifiable operating expenses in relation to segments are categorized based on items that are individually identifiable to that segment. Revenue for 'all other segments' represents revenue generated by Infosys Public Services and revenue generated from customers located in India, Japan and China and other enterprises in Public Services. Allocated expenses of segments include expenses incurred for rendering services from the Group's offshore software development centers and on-site expenses, which are categorized in relation to the associated efforts of the segment. Certain expenses such as depreciation and amortization, which form a significant component of total expenses, are not specifically allocable to specific segments as the underlying assets are used interchangeably. The management believes that it is not practical to provide segment disclosures relating to those costs and expenses, and accordingly these expenses are separately disclosed as "unallocated" and adjusted against the total income of the Group.

Assets and liabilities used in the Group's business are not identified to any of the reportable segments, as these are used interchangeably between segments. Management believes that it is currently not practicable to provide segment disclosures relating to total assets and liabilities since a meaningful segregation of the available data is onerous.

Business segment revenue information is collated based on individual customers invoiced or in relation to which the revenue is otherwise recognized.

Disclosure of revenue by geographic locations is given in Note 2.11 Revenue from operations.

2.21.1 Business segments


(Dollars in millions)
Year ended March 31, 2024	Financial Services(1)*		Retail(2)		Communication(3)		Energy, Utilities, Resources and Services		Manufacturing		Hi Tech		Life Sciences(4)		All Other Segments(5)		Total
Revenues		5,093		2,719		2,173		2,417		2,696		1,498		1,391		575		18,562
Identifiable operating expenses		2,993		1,414		1,337		1,309		1,763		874		811		355		10,856
Allocated expenses		973		473		391		444		423		245		230		128		3,307
Segment profit		1,127		832		445		664		510		379		350		92		4,399
Unallocable expenses																		565
Operating profit																		3,834
Other income, net (Refer to Note 2.16)																		568
Finance cost (Refer to Note 2.8)																		56
Profit before Income taxes																		4,346
Income tax expense																		1,177
Net profit																		3,169
Depreciation and amortization																		565
Non-cash expenses other than depreciation and amortization																		—


(Dollars in millions)
Year ended March 31, 2023	Financial Services(1)		Retail(2)		Communication(3)		Energy, Utilities, Resources and Services		Manufacturing		Hi Tech		Life Sciences(4)		All Other Segments(5)		Total
Revenues		5,434		2,632		2,246		2,300		2,357		1,472		1,251		520		18,212
Identifiable operating expenses		3,103		1,352		1,380		1,231		1,551		864		724		348		10,553
Allocated expenses		985		487		401		430		426		242		209		130		3,310
Segment profit		1,346		793		465		639		380		366		318		42		4,349
Unallocable expenses																		524
Operating profit																		3,825
Other income, net (Refer to Note 2.16)																		335
Finance cost (Refer to Note 2.8)																		35
Profit before Income taxes																		4,125
Income tax expense																		1,142
Net profit																		2,983
Depreciation and amortization																		524
Non-cash expenses other than depreciation and amortization																		—


(Dollars in millions)
Year ended March 31, 2022	Financial Services(1)		Retail(2)		Communication(3)		Energy, Utilities, Resources and Services		Manufacturing		Hi Tech		Life Sciences(4)		All Other Segments(5)		Total
Revenues		5,218		2,379		2,035		1,942		1,787		1,346		1,142		462		16,311
Identifiable operating expenses		2,967		1,158		1,231		1,029		1,133		798		649		316		9,281
Allocated expenses		867		399		353		347		332		213		174		124		2,809
Segment profit		1,384		822		451		566		322		335		319		22		4,221
Unallocable expenses																		466
Operating profit																		3,755
Other income, net (Refer to Note 2.16)																		308
Finance cost (Refer to Note 2.8)																		27
Profit before Income taxes																		4,036
Income tax expense																		1,068
Net profit																		2,968
Depreciation and amortization																		466
Non-cash expenses other than depreciation and amortization																		—

(1)

Financial Services include enterprises in Financial Services and Insurance

(2)

Retail includes enterprises in Retail, Consumer Packaged Goods and Logistics

(3)

Communication includes enterprises in Communication, Telecom OEM and Media

(4)

Life Sciences includes enterprises in Life sciences and Health care

(5)

Others include operating segments of businesses in India, Japan, China, Infosys Public Services & other enterprises in Public Services.

* Includes impact on account of McCamish cybersecurity incident (Refer to note 2.6.2).

No client individually accounted for more than 10% of the revenues for fiscal 2024, 2023 and 2022.