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Segment and Geographical Information
 12 Months Ended
Dec. 31, 2024
Segment Reporting [Abstract]  
Segment and Geographical Information Segment and Geographical Information
The Company is a provider of data analytics and digital operations and solutions.
The Company manages and reports financial information through its four reportable segments: Insurance, Healthcare, Analytics and Emerging Business, which reflects how management reviews financial information and makes operating decisions. These business units develop client-specific solutions, build capabilities, maintain a unified go-to-market approach and are integrally responsible for service delivery, customer satisfaction, growth and profitability.
The Company’s Chief Executive Officer has been identified as the Chief Operating Decision Maker ("CODM"). The CODM generally reviews financial information such as revenues, cost of revenues and gross profit to allocate an overall budget and measure segment performance.
The CODM uses revenue, cost of revenues and gross profit for each segment predominantly in the annual budgeting and forecasting process. The CODM considers budget-to-actual variances on a quarterly basis for making decisions about the allocation of operating and capital resources to each segment. The CODM also uses segment gross profit for evaluating pricing strategy and performance of each individual segment.
The August 2024 acquisition of Incandescent Technologies, Inc. (“ITI Data”) is included in the Analytics reportable segment. Refer to Note 10 - Business Combinations, Goodwill and Other Intangible Assets to the consolidated financial statements for further details.
Revenues and cost of revenues for the years ended December 31, 2024, 2023 and 2022, respectively, for each of the reportable segments, are as follows:
Year ended December 31, 2024
InsuranceHealthcareEmerging BusinessAnalyticsTotal
Revenues, net$614,028 $116,406 $311,740 $796,198 $1,838,372 
Cost of revenues (1)
   Employee costs (2)
320,335 63,597 147,316 416,293 947,541 
   Infrastructure and technology costs58,415 11,049 29,813 27,582 126,859 
   Other costs (3)
11,600 3,288 4,278 53,793 72,959 
Gross profit (1)
$223,678 $38,472 $130,333 $298,530 $691,013 
Operating expenses427,393 
Foreign exchange gain, net, interest expense and other income, net(2,273)
Income tax expense62,936 
Loss from equity-method investment(114)
Net income$198,297 
(1) Exclusive of depreciation and amortization expense.
(2) Employee costs include restructuring costs of $607, $16, $73 and $2,382 for Insurance, Healthcare, Emerging Business and Analytics segments respectively. Refer to Note 26 – Restructuring Costs to the consolidated financial statements for further details.
(3) Other costs primarily include travel and entertainment costs and direct expenses related to lead generation and direct marketing business which are a part of analytics business segment.
Year ended December 31, 2023
InsuranceHealthcareEmerging BusinessAnalyticsTotal
Revenues, net$529,855 $105,994 $265,692 $729,127 $1,630,668 
Cost of revenues (1)
   Employee costs281,108 56,026 121,278 382,550 840,962 
   Infrastructure and technology costs49,633 9,872 25,922 20,046 105,473 
   Other costs (2)
11,044 3,375 3,743 58,305 76,467 
Gross profit (1)
$188,070 $36,721 $114,749 $268,226 $607,766 
Operating expenses369,011 
Foreign exchange gain, net, interest expense and other income, net(814)
Income tax expense53,536 
Gain from equity-method investment153 
Net income$184,558 
(1) Exclusive of depreciation and amortization expense.
(2) Other costs primarily include travel and entertainment costs and direct expenses related to lead generation and direct marketing business which are a part of analytics business segment.

Year ended December 31, 2022
InsuranceHealthcareEmerging BusinessAnalyticsTotal
Revenues, net$448,704 $97,351 $218,638 $647,351 $1,412,044 
Cost of revenues (1)
   Employee costs236,963 55,532 101,978 333,876 728,349 
   Infrastructure and technology costs41,126 11,889 22,556 19,340 94,911 
   Other costs (2)
9,645 3,530 3,483 56,677 73,335 
Gross profit (1)
$160,970 $26,400 $90,621 $237,458 $515,449 
Operating expenses323,287 
Foreign exchange gain, net, interest expense and other expense, net(2,063)
Income tax expense47,565 
Gain from equity-method investment434 
Net income$142,968 
(1) Exclusive of depreciation and amortization expense.
(2) Other costs primarily include travel and entertainment costs and direct expenses related to lead generation and direct marketing business which are a part of analytics business segment.
Revenues, net by service type, were as follows:
Year ended December 31,
202420232022
Digital operations and solutions (1)
$1,042,174 $901,541 $764,693 
Analytics services796,198 729,127 647,351 
Revenues, net$1,838,372 $1,630,668 $1,412,044 
(1) Digital operations and solutions include revenues of the Company’s Insurance, Healthcare and Emerging Business reportable segments. Refer to the reportable segment disclosure above.
The Company attributes the revenues to regions based upon the location of its customers.
 Year ended December 31,
 202420232022
Revenues, net
The United States$1,518,894 $1,370,707 $1,213,477 
Non-United States
     The United Kingdom215,958 177,479 134,630 
     Rest of World103,520 82,482 63,937 
Total Non-United States319,478 259,961 198,567 
Revenues, net$1,838,372 $1,630,668 $1,412,044 
Long-lived assets by geographic area, which consist of property and equipment, net and operating lease ROU assets were as follows:
As of
December 31, 2024December 31, 2023
Long-lived assets
India$63,040 $53,813 
The United States52,510 61,592 
The Philippines25,881 21,952 
South Africa23,828 20,890 
Rest of World5,362 6,982 
Long-lived assets$170,621 $165,229