Insurance business - Movements in carrying amounts of insurance contracts - analysis by measurement component (Details) - USD ($)
$ in Millions |
12 Months Ended |
Dec. 31, 2025 |
Dec. 31, 2024 |
Dec. 31, 2023 |
| Disclosure of reconciliation of changes in insurance contracts by components [line items] |
|
|
|
| Opening assets |
$ (132)
|
|
|
| Changes that relate to future services |
|
|
|
| Adjustments to liabilities for incurred claims |
13
|
$ (21)
|
$ 2
|
| Net finance expense from insurance contracts |
9,800
|
6,200
|
|
| Cash flows |
|
|
|
| Other movements |
(4,300)
|
(23,500)
|
|
| Closing assets |
(118)
|
(132)
|
|
| Decrease through subsidiaries classified as held for sale |
4,400
|
21,800
|
|
| Amounts recognised in profit or loss |
|
|
|
| Changes that relate to future services |
|
|
|
| Net finance expense from insurance contracts |
9,800
|
6,000
|
|
| Amounts recognised in OCI |
|
|
|
| Changes that relate to future services |
|
|
|
| Net finance expense from insurance contracts |
0
|
200
|
|
| Insurance Contracts, Life Direct Participating And Investment DPF contracts, Including Held-for-Sale Amounts |
|
|
|
| Disclosure of reconciliation of changes in insurance contracts by components [line items] |
|
|
|
| Opening assets |
(14)
|
(13)
|
|
| Opening liabilities |
103,414
|
117,037
|
|
| Insurance contracts liability (asset) opening balance |
103,400
|
117,024
|
|
| Changes that relate to current services |
|
|
|
| Contractual service margin recognised for services provided |
(1,348)
|
(1,143)
|
|
| Change in risk adjustment for non-financial risk expired |
(36)
|
(46)
|
|
| Experience adjustments |
(167)
|
(82)
|
|
| Other movements recognised in insurance service result |
(4)
|
(3)
|
|
| Changes that relate to future services |
|
|
|
| Contracts initially recognised in the year |
8
|
16
|
|
| Changes in estimates that adjust the contractual service margin |
0
|
0
|
|
| Changes in estimates that result in losses and reversal of losses on onerous contracts |
31
|
34
|
|
| Adjustments to liabilities for incurred claims |
7
|
6
|
|
| Insurance service result |
(1,509)
|
(1,218)
|
|
| Net finance expense from insurance contracts |
9,812
|
5,761
|
|
| Other movements recognised in the statement of profit or loss |
0
|
0
|
|
| Effect of movements in exchange rates |
1,017
|
(1,176)
|
|
| Total changes in the consolidated income statement and statement of comprehensive income |
9,320
|
3,367
|
|
| Cash flows |
|
|
|
| Premiums received |
19,125
|
16,442
|
|
| Claims, other insurance service expenses paid and other cash flows |
(8,377)
|
(9,018)
|
|
| Insurance acquisition cash flows |
(1,109)
|
(835)
|
|
| Total cash flows |
9,639
|
6,589
|
|
| Other movements |
(4,137)
|
(23,580)
|
|
| Insurance contracts liability (asset) closing balance |
118,222
|
103,400
|
117,024
|
| Closing assets |
(12)
|
(14)
|
(13)
|
| Closing liabilities |
118,234
|
103,414
|
117,037
|
| Insurance Contracts, Life Other Contracts, Including Held-for-Sale Amounts |
|
|
|
| Disclosure of reconciliation of changes in insurance contracts by components [line items] |
|
|
|
| Opening assets |
(118)
|
(239)
|
|
| Opening liabilities |
4,215
|
3,814
|
|
| Insurance contracts liability (asset) opening balance |
4,097
|
3,575
|
|
| Changes that relate to current services |
|
|
|
| Contractual service margin recognised for services provided |
(144)
|
(188)
|
|
| Change in risk adjustment for non-financial risk expired |
(17)
|
(20)
|
|
| Experience adjustments |
(24)
|
70
|
|
| Other movements recognised in insurance service result |
0
|
0
|
|
| Changes that relate to future services |
|
|
|
| Contracts initially recognised in the year |
6
|
19
|
|
| Changes in estimates that adjust the contractual service margin |
0
|
0
|
|
| Changes in estimates that result in losses and reversal of losses on onerous contracts |
35
|
54
|
|
| Adjustments to liabilities for incurred claims |
18
|
(27)
|
|
| Insurance service result |
(126)
|
(92)
|
|
| Net finance expense from insurance contracts |
(5)
|
408
|
|
| Other movements recognised in the statement of profit or loss |
0
|
0
|
|
| Effect of movements in exchange rates |
152
|
(99)
|
|
| Total changes in the consolidated income statement and statement of comprehensive income |
21
|
217
|
|
| Cash flows |
|
|
|
| Premiums received |
2,001
|
1,950
|
|
| Claims, other insurance service expenses paid and other cash flows |
(1,275)
|
(1,506)
|
|
| Insurance acquisition cash flows |
(106)
|
(260)
|
|
| Total cash flows |
620
|
184
|
|
| Other movements |
(123)
|
121
|
|
| Insurance contracts liability (asset) closing balance |
4,615
|
4,097
|
3,575
|
| Closing assets |
(106)
|
(118)
|
(239)
|
| Closing liabilities |
4,721
|
4,215
|
3,814
|
| Total |
|
|
|
| Disclosure of reconciliation of changes in insurance contracts by components [line items] |
|
|
|
| Opening assets |
(132)
|
(252)
|
|
| Opening liabilities |
107,629
|
120,851
|
|
| Insurance contracts liability (asset) opening balance |
107,497
|
120,599
|
|
| Changes that relate to current services |
|
|
|
| Contractual service margin recognised for services provided |
(1,492)
|
(1,331)
|
|
| Change in risk adjustment for non-financial risk expired |
(53)
|
(66)
|
|
| Experience adjustments |
(191)
|
(12)
|
|
| Other movements recognised in insurance service result |
(4)
|
(3)
|
|
| Changes that relate to future services |
|
|
|
| Contracts initially recognised in the year |
14
|
35
|
|
| Changes in estimates that adjust the contractual service margin |
0
|
0
|
|
| Changes in estimates that result in losses and reversal of losses on onerous contracts |
66
|
88
|
|
| Adjustments to liabilities for incurred claims |
25
|
(21)
|
|
| Insurance service result |
(1,635)
|
(1,310)
|
|
| Net finance expense from insurance contracts |
9,807
|
6,169
|
|
| Other movements recognised in the statement of profit or loss |
0
|
0
|
|
| Effect of movements in exchange rates |
1,169
|
(1,275)
|
|
| Total changes in the consolidated income statement and statement of comprehensive income |
9,341
|
3,584
|
|
| Cash flows |
|
|
|
| Premiums received |
21,126
|
18,392
|
|
| Claims, other insurance service expenses paid and other cash flows |
(9,652)
|
(10,524)
|
|
| Insurance acquisition cash flows |
(1,215)
|
(1,095)
|
|
| Total cash flows |
10,259
|
6,773
|
|
| Other movements |
(4,260)
|
(23,459)
|
|
| Insurance contracts liability (asset) closing balance |
122,837
|
107,497
|
120,599
|
| Closing assets |
(118)
|
(132)
|
(252)
|
| Closing liabilities |
122,955
|
107,629
|
120,851
|
| Estimates of present value of future cash flows and risk adjustment | Insurance Contracts, Life Direct Participating And Investment DPF contracts, Including Held-for-Sale Amounts |
|
|
|
| Disclosure of reconciliation of changes in insurance contracts by components [line items] |
|
|
|
| Opening assets |
(27)
|
(30)
|
|
| Opening liabilities |
91,498
|
106,440
|
|
| Insurance contracts liability (asset) opening balance |
91,471
|
106,410
|
|
| Changes that relate to current services |
|
|
|
| Contractual service margin recognised for services provided |
0
|
0
|
|
| Change in risk adjustment for non-financial risk expired |
(36)
|
(46)
|
|
| Experience adjustments |
(167)
|
(82)
|
|
| Other movements recognised in insurance service result |
0
|
0
|
|
| Changes that relate to future services |
|
|
|
| Contracts initially recognised in the year |
(3,556)
|
(2,384)
|
|
| Changes in estimates that adjust the contractual service margin |
(578)
|
(914)
|
|
| Changes in estimates that result in losses and reversal of losses on onerous contracts |
31
|
34
|
|
| Adjustments to liabilities for incurred claims |
7
|
6
|
|
| Insurance service result |
(4,299)
|
(3,386)
|
|
| Net finance expense from insurance contracts |
9,812
|
5,761
|
|
| Other movements recognised in the statement of profit or loss |
0
|
0
|
|
| Effect of movements in exchange rates |
934
|
(1,167)
|
|
| Total changes in the consolidated income statement and statement of comprehensive income |
6,447
|
1,208
|
|
| Cash flows |
|
|
|
| Premiums received |
19,125
|
16,442
|
|
| Claims, other insurance service expenses paid and other cash flows |
(8,377)
|
(9,018)
|
|
| Insurance acquisition cash flows |
(1,109)
|
(835)
|
|
| Total cash flows |
9,639
|
6,589
|
|
| Other movements |
(4,058)
|
(22,736)
|
|
| Insurance contracts liability (asset) closing balance |
103,499
|
91,471
|
106,410
|
| Closing assets |
(21)
|
(27)
|
(30)
|
| Closing liabilities |
103,520
|
91,498
|
106,440
|
| Estimates of present value of future cash flows and risk adjustment | Insurance Contracts, Life Direct Participating And Investment DPF contracts, Including Held-for-Sale Amounts | Economic and non-economic factors |
|
|
|
| Changes that relate to future services |
|
|
|
| Changes in estimates that adjust the contractual service margin |
600
|
900
|
|
| Estimates of present value of future cash flows and risk adjustment | Insurance Contracts, Life Direct Participating And Investment DPF contracts, Including Held-for-Sale Amounts | Economic factors |
|
|
|
| Changes that relate to future services |
|
|
|
| Changes in estimates that adjust the contractual service margin |
1,000
|
700
|
|
| Estimates of present value of future cash flows and risk adjustment | Insurance Contracts, Life Direct Participating And Investment DPF contracts, Including Held-for-Sale Amounts | Non-economic factors |
|
|
|
| Changes that relate to future services |
|
|
|
| Changes in estimates that adjust the contractual service margin |
(400)
|
300
|
|
| Estimates of present value of future cash flows and risk adjustment | Insurance Contracts, Life Other Contracts, Including Held-for-Sale Amounts |
|
|
|
| Disclosure of reconciliation of changes in insurance contracts by components [line items] |
|
|
|
| Opening assets |
(359)
|
(339)
|
|
| Opening liabilities |
3,669
|
3,113
|
|
| Insurance contracts liability (asset) opening balance |
3,310
|
2,774
|
|
| Changes that relate to current services |
|
|
|
| Contractual service margin recognised for services provided |
0
|
0
|
|
| Change in risk adjustment for non-financial risk expired |
(17)
|
(20)
|
|
| Experience adjustments |
(24)
|
70
|
|
| Other movements recognised in insurance service result |
0
|
0
|
|
| Changes that relate to future services |
|
|
|
| Contracts initially recognised in the year |
(183)
|
(201)
|
|
| Changes in estimates that adjust the contractual service margin |
(31)
|
(7)
|
|
| Changes in estimates that result in losses and reversal of losses on onerous contracts |
35
|
54
|
|
| Adjustments to liabilities for incurred claims |
18
|
(27)
|
|
| Insurance service result |
(202)
|
(131)
|
|
| Net finance expense from insurance contracts |
(35)
|
380
|
|
| Other movements recognised in the statement of profit or loss |
0
|
0
|
|
| Effect of movements in exchange rates |
106
|
(50)
|
|
| Total changes in the consolidated income statement and statement of comprehensive income |
(131)
|
199
|
|
| Cash flows |
|
|
|
| Premiums received |
2,001
|
1,950
|
|
| Claims, other insurance service expenses paid and other cash flows |
(1,275)
|
(1,506)
|
|
| Insurance acquisition cash flows |
(106)
|
(260)
|
|
| Total cash flows |
620
|
184
|
|
| Other movements |
(1)
|
153
|
|
| Insurance contracts liability (asset) closing balance |
3,798
|
3,310
|
2,774
|
| Closing assets |
(253)
|
(359)
|
(339)
|
| Closing liabilities |
4,051
|
3,669
|
3,113
|
| Contracts under the fair value approach | Insurance Contracts, Life Direct Participating And Investment DPF contracts, Including Held-for-Sale Amounts |
|
|
|
| Disclosure of reconciliation of changes in insurance contracts by components [line items] |
|
|
|
| Opening assets |
3
|
3
|
|
| Opening liabilities |
4,500
|
4,679
|
|
| Insurance contracts liability (asset) opening balance |
4,503
|
4,682
|
|
| Changes that relate to current services |
|
|
|
| Contractual service margin recognised for services provided |
(502)
|
(488)
|
|
| Change in risk adjustment for non-financial risk expired |
0
|
0
|
|
| Experience adjustments |
0
|
0
|
|
| Other movements recognised in insurance service result |
17
|
52
|
|
| Changes that relate to future services |
|
|
|
| Contracts initially recognised in the year |
0
|
0
|
|
| Changes in estimates that adjust the contractual service margin |
285
|
229
|
|
| Changes in estimates that result in losses and reversal of losses on onerous contracts |
0
|
0
|
|
| Adjustments to liabilities for incurred claims |
0
|
0
|
|
| Insurance service result |
(200)
|
(207)
|
|
| Net finance expense from insurance contracts |
0
|
0
|
|
| Other movements recognised in the statement of profit or loss |
0
|
0
|
|
| Effect of movements in exchange rates |
43
|
51
|
|
| Total changes in the consolidated income statement and statement of comprehensive income |
(157)
|
(156)
|
|
| Cash flows |
|
|
|
| Premiums received |
0
|
0
|
|
| Claims, other insurance service expenses paid and other cash flows |
0
|
0
|
|
| Insurance acquisition cash flows |
0
|
0
|
|
| Total cash flows |
0
|
0
|
|
| Other movements |
4
|
(23)
|
|
| Insurance contracts liability (asset) closing balance |
4,350
|
4,503
|
4,682
|
| Closing assets |
2
|
3
|
3
|
| Closing liabilities |
4,348
|
4,500
|
4,679
|
| Contracts under the fair value approach | Insurance Contracts, Life Other Contracts, Including Held-for-Sale Amounts |
|
|
|
| Disclosure of reconciliation of changes in insurance contracts by components [line items] |
|
|
|
| Opening assets |
73
|
36
|
|
| Opening liabilities |
280
|
361
|
|
| Insurance contracts liability (asset) opening balance |
353
|
397
|
|
| Changes that relate to current services |
|
|
|
| Contractual service margin recognised for services provided |
(38)
|
(77)
|
|
| Change in risk adjustment for non-financial risk expired |
0
|
0
|
|
| Experience adjustments |
0
|
0
|
|
| Other movements recognised in insurance service result |
0
|
0
|
|
| Changes that relate to future services |
|
|
|
| Contracts initially recognised in the year |
0
|
0
|
|
| Changes in estimates that adjust the contractual service margin |
(20)
|
30
|
|
| Changes in estimates that result in losses and reversal of losses on onerous contracts |
0
|
0
|
|
| Adjustments to liabilities for incurred claims |
0
|
0
|
|
| Insurance service result |
(58)
|
(47)
|
|
| Net finance expense from insurance contracts |
6
|
12
|
|
| Other movements recognised in the statement of profit or loss |
0
|
0
|
|
| Effect of movements in exchange rates |
17
|
(11)
|
|
| Total changes in the consolidated income statement and statement of comprehensive income |
(35)
|
(46)
|
|
| Cash flows |
|
|
|
| Premiums received |
0
|
0
|
|
| Claims, other insurance service expenses paid and other cash flows |
0
|
0
|
|
| Insurance acquisition cash flows |
0
|
0
|
|
| Total cash flows |
0
|
0
|
|
| Other movements |
(71)
|
2
|
|
| Insurance contracts liability (asset) closing balance |
247
|
353
|
397
|
| Closing assets |
27
|
73
|
36
|
| Closing liabilities |
220
|
280
|
361
|
| Contracts under the modified retros- pective approach | Insurance Contracts, Life Direct Participating And Investment DPF contracts, Including Held-for-Sale Amounts |
|
|
|
| Disclosure of reconciliation of changes in insurance contracts by components [line items] |
|
|
|
| Opening assets |
0
|
0
|
|
| Opening liabilities |
0
|
715
|
|
| Insurance contracts liability (asset) opening balance |
0
|
715
|
|
| Changes that relate to current services |
|
|
|
| Contractual service margin recognised for services provided |
0
|
(59)
|
|
| Change in risk adjustment for non-financial risk expired |
0
|
0
|
|
| Experience adjustments |
0
|
0
|
|
| Other movements recognised in insurance service result |
0
|
0
|
|
| Changes that relate to future services |
|
|
|
| Contracts initially recognised in the year |
0
|
0
|
|
| Changes in estimates that adjust the contractual service margin |
0
|
(6)
|
|
| Changes in estimates that result in losses and reversal of losses on onerous contracts |
0
|
0
|
|
| Adjustments to liabilities for incurred claims |
0
|
0
|
|
| Insurance service result |
0
|
(65)
|
|
| Net finance expense from insurance contracts |
0
|
0
|
|
| Other movements recognised in the statement of profit or loss |
0
|
0
|
|
| Effect of movements in exchange rates |
0
|
(24)
|
|
| Total changes in the consolidated income statement and statement of comprehensive income |
0
|
(89)
|
|
| Cash flows |
|
|
|
| Premiums received |
0
|
0
|
|
| Claims, other insurance service expenses paid and other cash flows |
0
|
0
|
|
| Insurance acquisition cash flows |
0
|
0
|
|
| Total cash flows |
0
|
0
|
|
| Other movements |
0
|
(626)
|
|
| Insurance contracts liability (asset) closing balance |
0
|
0
|
715
|
| Closing assets |
0
|
0
|
0
|
| Closing liabilities |
0
|
0
|
715
|
| Contracts under the modified retros- pective approach | Insurance Contracts, Life Other Contracts, Including Held-for-Sale Amounts |
|
|
|
| Disclosure of reconciliation of changes in insurance contracts by components [line items] |
|
|
|
| Opening assets |
0
|
0
|
|
| Opening liabilities |
0
|
19
|
|
| Insurance contracts liability (asset) opening balance |
0
|
19
|
|
| Changes that relate to current services |
|
|
|
| Contractual service margin recognised for services provided |
0
|
(6)
|
|
| Change in risk adjustment for non-financial risk expired |
0
|
0
|
|
| Experience adjustments |
0
|
0
|
|
| Other movements recognised in insurance service result |
0
|
0
|
|
| Changes that relate to future services |
|
|
|
| Contracts initially recognised in the year |
0
|
0
|
|
| Changes in estimates that adjust the contractual service margin |
0
|
7
|
|
| Changes in estimates that result in losses and reversal of losses on onerous contracts |
0
|
0
|
|
| Adjustments to liabilities for incurred claims |
0
|
0
|
|
| Insurance service result |
0
|
1
|
|
| Net finance expense from insurance contracts |
0
|
0
|
|
| Other movements recognised in the statement of profit or loss |
0
|
0
|
|
| Effect of movements in exchange rates |
0
|
0
|
|
| Total changes in the consolidated income statement and statement of comprehensive income |
0
|
1
|
|
| Cash flows |
|
|
|
| Premiums received |
0
|
0
|
|
| Claims, other insurance service expenses paid and other cash flows |
0
|
0
|
|
| Insurance acquisition cash flows |
0
|
0
|
|
| Total cash flows |
0
|
0
|
|
| Other movements |
0
|
(20)
|
|
| Insurance contracts liability (asset) closing balance |
0
|
0
|
19
|
| Closing assets |
0
|
0
|
0
|
| Closing liabilities |
0
|
0
|
19
|
| Other contracts | Insurance Contracts, Life Direct Participating And Investment DPF contracts, Including Held-for-Sale Amounts |
|
|
|
| Disclosure of reconciliation of changes in insurance contracts by components [line items] |
|
|
|
| Opening assets |
10
|
14
|
|
| Opening liabilities |
7,416
|
5,203
|
|
| Insurance contracts liability (asset) opening balance |
7,426
|
5,217
|
|
| Changes that relate to current services |
|
|
|
| Contractual service margin recognised for services provided |
(846)
|
(596)
|
|
| Change in risk adjustment for non-financial risk expired |
0
|
0
|
|
| Experience adjustments |
0
|
0
|
|
| Other movements recognised in insurance service result |
(21)
|
(55)
|
|
| Changes that relate to future services |
|
|
|
| Contracts initially recognised in the year |
3,564
|
2,400
|
|
| Changes in estimates that adjust the contractual service margin |
293
|
691
|
|
| Changes in estimates that result in losses and reversal of losses on onerous contracts |
0
|
0
|
|
| Adjustments to liabilities for incurred claims |
0
|
0
|
|
| Insurance service result |
2,990
|
2,440
|
|
| Net finance expense from insurance contracts |
0
|
0
|
|
| Other movements recognised in the statement of profit or loss |
0
|
0
|
|
| Effect of movements in exchange rates |
40
|
(36)
|
|
| Total changes in the consolidated income statement and statement of comprehensive income |
3,030
|
2,404
|
|
| Cash flows |
|
|
|
| Premiums received |
0
|
0
|
|
| Claims, other insurance service expenses paid and other cash flows |
0
|
0
|
|
| Insurance acquisition cash flows |
0
|
0
|
|
| Total cash flows |
0
|
0
|
|
| Other movements |
(83)
|
(195)
|
|
| Insurance contracts liability (asset) closing balance |
10,373
|
7,426
|
5,217
|
| Closing assets |
7
|
10
|
14
|
| Closing liabilities |
10,366
|
7,416
|
5,203
|
| Other contracts | Insurance Contracts, Life Other Contracts, Including Held-for-Sale Amounts |
|
|
|
| Disclosure of reconciliation of changes in insurance contracts by components [line items] |
|
|
|
| Opening assets |
168
|
64
|
|
| Opening liabilities |
266
|
321
|
|
| Insurance contracts liability (asset) opening balance |
434
|
385
|
|
| Changes that relate to current services |
|
|
|
| Contractual service margin recognised for services provided |
(106)
|
(105)
|
|
| Change in risk adjustment for non-financial risk expired |
0
|
0
|
|
| Experience adjustments |
0
|
0
|
|
| Other movements recognised in insurance service result |
0
|
0
|
|
| Changes that relate to future services |
|
|
|
| Contracts initially recognised in the year |
189
|
220
|
|
| Changes in estimates that adjust the contractual service margin |
51
|
(30)
|
|
| Changes in estimates that result in losses and reversal of losses on onerous contracts |
0
|
0
|
|
| Adjustments to liabilities for incurred claims |
0
|
0
|
|
| Insurance service result |
134
|
85
|
|
| Net finance expense from insurance contracts |
24
|
16
|
|
| Other movements recognised in the statement of profit or loss |
0
|
0
|
|
| Effect of movements in exchange rates |
29
|
(38)
|
|
| Total changes in the consolidated income statement and statement of comprehensive income |
187
|
63
|
|
| Cash flows |
|
|
|
| Premiums received |
0
|
0
|
|
| Claims, other insurance service expenses paid and other cash flows |
0
|
0
|
|
| Insurance acquisition cash flows |
0
|
0
|
|
| Total cash flows |
0
|
0
|
|
| Other movements |
(51)
|
(14)
|
|
| Insurance contracts liability (asset) closing balance |
570
|
434
|
385
|
| Closing assets |
120
|
168
|
64
|
| Closing liabilities |
$ 450
|
$ 266
|
$ 321
|