| Loans and advances to customers |
| 9. | Loans and advances to customers |
a) Breakdown
The breakdown of the balances under the "Loans
and Advances to Customers" line item in the consolidated balance sheets is as follows:
| Schedule of classification, of the balances of loans and
advances to customers |
|
|
| Thousand of Reais |
2025 |
2024 |
| Classification: |
|
|
| Financial assets measured at fair value through profit or loss |
6,413,587 |
4,911,803 |
| Financial assets measured at amortized cost |
558,134,969 |
561,178,111 |
| Comprising: |
|
|
| Loans and advances to customers at amortized cost |
595,626,402 |
594,776,041 |
| Allowance for loan losses due to impairment |
(37,491,433) |
(33,597,930) |
| Loans and advances to customers, net |
564,548,556 |
566,089,914 |
| Loans and advances to customers, gross |
602,039,989 |
599,687,844 |
| |
|
|
| Thousand of Reais |
2025 |
2024 |
| Type: |
|
|
| Loan operations (1) |
582,482,877 |
573,391,121 |
| Leasing operations |
3,601,894 |
3,343,208 |
| Other receivables (2) |
15,955,218 |
22,953,515 |
| Total |
602,039,989 |
599,687,844 |
(1) Includes loans, financings, and other forms of credit
with credit characteristics.
(2) These
operations primarily relate to Foreign Exchange Transactions and Other Receivables with credit granting characteristics.
Note 43-d provides details on the residual maturity
periods of financial assets measured at amortized cost. There are no significant loans and advances to customers lacking fixed maturity
dates.
b) Detail
The following are the details, by condition and type
of credit, borrower segment, and interest rate formula, of the loans and advances to customers, which reflect the Bank's exposure to credit
risk in its core activity, gross of impairment losses:
| Schedule of gross of impairment losses |
|
|
| Thousand of Reais |
2025 |
2024 |
| Loan borrower sector: |
|
|
| Commercial, and industrial |
246,928,344 |
241,177,143 |
| Real Estate Credit - Construction |
70,157,866 |
64,820,223 |
| Loans to Individuals |
281,358,799 |
290,347,270 |
| Leasing |
3,594,980 |
3,343,208 |
| Total |
602,039,989 |
599,687,844 |
| Schedule of interest rate formula |
|
|
| Thousand of Reais |
2025 |
2024 |
| Interest Rate Formula: |
|
|
| Fixed interest rate |
422,138,647 |
427,753,814 |
| Floating interest rate |
179,901,342 |
171,934,030 |
| Total |
602,039,989 |
599,687,844 |
| Schedule of debt sector by maturity |
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
2025 |
| Borrower Segment by Maturity |
Less than 1 year |
% of total |
Between 1 and 5 years |
% of total |
More than 5 years |
% of total |
|
Total |
|
% of total |
| |
|
|
|
|
|
|
|
|
|
|
| Commercial and Industrial |
162,251,019 |
50.41% |
78,660,984 |
39.14% |
6,016,340 |
7.60% |
|
246,928,343 |
|
41.02% |
| Real Estate Credit |
6,004,680 |
1.87% |
13,062,231 |
6.50% |
51,090,956 |
64.54% |
|
70,157,867 |
|
11.65% |
| Loans to Individuals |
152,094,746 |
47.25% |
107,265,821 |
53.37% |
21,998,232 |
27.79% |
|
281,358,799 |
|
46.73% |
| Leasing |
1,531,276 |
0.48% |
2,010,021 |
1.00% |
53,683 |
0.07% |
|
3,594,980 |
|
0.60% |
| Loans and advances to customers, gross |
321,881,721 |
100.00% |
200,999,057 |
100.00% |
79,159,211 |
100.00% |
|
602,039,989 |
|
100.00% |
| |
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
2024 |
| Borrower Segment by Maturity |
Less than 1 year |
% of total |
Between 1 and 5 years |
% of total |
More than 5 years |
% of total |
|
Total |
|
% of total |
| |
|
|
|
|
|
|
|
|
|
|
| Commercial and Industrial |
161,568,313 |
50.37% |
75,022,533 |
37.55% |
4,586,297 |
5.79% |
|
241,177,143 |
|
40.22% |
| Real Estate Credit |
5,426,403 |
1.69% |
12,241,469 |
6.13% |
47,152,351 |
59.58% |
|
64,820,223 |
|
10.81% |
| Loans to Individuals |
152,201,789 |
47.45% |
110,761,071 |
55.44% |
27,384,410 |
34.60% |
|
290,347,270 |
|
48.42% |
| Leasing |
1,577,662 |
0.49% |
1,743,417 |
0.87% |
22,129 |
0.03% |
|
3,343,208 |
|
0.56% |
| Loans and advances to customers, gross |
320,774,167 |
100.00% |
199,768,490 |
100.00% |
79,145,187 |
100.00% |
|
599,687,844 |
|
100.00% |
| |
|
|
|
|
|
|
|
|
|
|
| Schedule of maturity |
|
|
| Thousand of Reais |
2025 |
2024 |
| |
|
|
| By Maturity |
|
|
| Under 1 year |
321,881,721 |
320,774,167 |
| From 1 and 5 years |
200,999,058 |
199,768,490 |
| Over 5 years |
79,159,210 |
79,145,187 |
| Loans and advances to customers, gross |
602,039,989 |
599,687,844 |
| |
|
|
| By Internal risk classification |
|
|
| Low |
411,269,061 |
443,671,010 |
| Medium-low |
135,638,317 |
105,285,608 |
| Medium |
18,147,181 |
16,421,302 |
| Medium - high |
11,600,825 |
11,575,874 |
| High |
25,384,605 |
22,734,050 |
| Loans and advances to customers, gross |
602,039,989 |
599,687,844 |
c) Impairment losses
The tables below present the reconciliations of the
opening and closing balances of the provision for losses, segmented by financial instrument category. The terms "expected loan losses
in 12 months," "expected loan losses over the useful life," and "impairment losses" are clarified in the note
on accounting practices.
The changes in provisions for impairment losses in
the balances of the item "Financial assets measured at amortized cost" are as follows:
| Schedule of provisions for impairment losses |
|
|
|
|
| Thousand of Reais |
|
|
|
2025 |
| |
Stage 1 |
Stage 2 |
Stage 3 |
|
| |
Expected loan losses in 12 months |
Expected loan losses over the useful life not subject to impairment |
Expected loan losses over the useful life subject to impairment |
Total |
| Balance at the beginning of the fiscal year |
4,183,653 |
5,424,192 |
26,061,062 |
35,668,907 |
| Impairment losses recognized in profit or loss |
527,869 |
4,717,689 |
22,246,808 |
27,492,366 |
| Transfers between stages |
646,591 |
3,857,430 |
18,838,120 |
23,342,141 |
| Changes during the period |
(118,722) |
860,259 |
3,408,688 |
4,150,225 |
| Comprising: |
|
|
|
|
| Commercial and Industrial |
1,532,673 |
26,131 |
5,999,012 |
7,557,816 |
| Real Estate Credit - Construction |
(195,394) |
28,444 |
456,924 |
289,974 |
| Loans to Individuals |
(811,317) |
4,657,792 |
15,785,122 |
19,631,597 |
| Leasing |
1,907 |
5,322 |
5,751 |
12,980 |
| Changes by Stage |
(805,984) |
(3,047,008) |
3,852,992 |
- |
| Write-off of impaired balances recognized in loss provisions |
- |
- |
(22,502,647) |
(22,502,647) |
| Comprising: |
|
|
|
|
| Commercial and Industrial |
- |
- |
(4,949,687) |
(4,949,687) |
| Real Estate Credit - Construction |
- |
- |
(120,837) |
(120,837) |
| Loans to Individuals |
- |
- |
(17,428,285) |
(17,428,285) |
| Leasing |
- |
- |
(3,838) |
(3,838) |
| Foreign Exchange Fluctuation |
12,867 |
6,431 |
16,255 |
35,553 |
| Balance at the end of the fiscal year |
3,881,814 |
7,082,727 |
29,729,641 |
40,694,182 |
| Comprising: |
|
|
|
|
| Loans and advances to Customers |
3,610,101 |
6,685,874 |
27,195,458 |
37,491,433 |
| Loans and other receivables from credit institutions (Note 5) |
926 |
- |
- |
926 |
| Provision for debt instruments (Note 6) |
270,787 |
396,853 |
2,534,183 |
3,201,823 |
| Recoveries of previously written-off loans |
- |
- |
1,415,408 |
1,415,409 |
| Comprising: |
|
|
|
|
| Commercial and Industrial |
- |
- |
520,446 |
520,446 |
| Real Estate Credit - Construction |
- |
- |
90,756 |
90,756 |
| Loans to Individuals |
- |
- |
801,882 |
801,882 |
| Leasing |
- |
- |
2,325 |
2,325 |
| Discount Granted |
- |
- |
(3,462,905) |
(3,462,905) |
| |
|
|
|
|
| Thousand of Reais |
|
|
|
2024 |
| |
Stage 1 |
Stage 2 |
Stage 3 |
|
| |
Expected loan losses in 12 months |
Expected loan losses over the useful life not subject to impairment |
Expected loan losses over the useful life subject to impairment |
Total |
| Balance at the beginning of the fiscal year |
3,551,060 |
5,809,160 |
25,791,851 |
35,152,071 |
| Impairment losses recognized in profit or loss |
3,596,815 |
4,407,546 |
17,969,153 |
25,973,514 |
| Transfers between stages |
(1,090,735) |
2,055,390 |
17,064,748 |
18,029,403 |
| Changes during the period |
4,687,550 |
2,352,156 |
904,405 |
7,944,111 |
| Comprising: |
|
|
|
|
| Commercial and Industrial |
325,319 |
810,188 |
4,894,190 |
6,029,697 |
| Real Estate Credit - Construction |
(153,110) |
135,523 |
265,825 |
248,238 |
| Loans to Individuals |
3,423,858 |
3,460,624 |
12,796,319 |
19,680,801 |
| Leasing |
747 |
1,210 |
12,821 |
14,778 |
| Changes by Stage |
(2,941,647) |
(4,780,338) |
7,721,985 |
- |
| Write-off of impaired balances recognized in loss provisions |
- |
- |
(25,401,779) |
(25,401,779) |
| Comprising: |
|
|
|
|
| Commercial and Industrial |
- |
- |
(7,447,925) |
(7,447,925) |
| Real Estate Credit - Construction |
- |
- |
(76,697) |
(76,697) |
| Loans to Individuals |
- |
- |
(17,875,232) |
(17,875,232) |
| Leasing |
- |
- |
(1,925) |
(1,925) |
| Foreign Exchange Fluctuation |
(22,575) |
(12,176) |
(20,148) |
(54,899) |
| Balance at the end of the fiscal year |
4,183,653 |
5,424,192 |
26,061,062 |
35,668,907 |
| Comprising: |
|
|
|
|
| Loans and advances to Customers |
4,047,725 |
5,369,369 |
24,180,836 |
33,597,930 |
| Loans and other receivables from credit institutions (Note 5) |
1,421 |
- |
- |
1,421 |
| Provision for debt instruments (Note 6) |
134,507 |
54,823 |
1,880,226 |
2,069,556 |
| Recoveries of previously written-off loans |
- |
- |
993,906 |
993,906 |
| Comprising: |
|
|
|
|
| Commercial and Industrial |
- |
- |
49,838 |
49,838 |
| Real Estate Credit - Construction |
- |
- |
396,276 |
396,276 |
| Loans to Individuals |
- |
- |
542,986 |
542,986 |
| Leasing |
- |
- |
4,806 |
4,806 |
| Discount Granted |
- |
- |
(3,504,422) |
(3,504,422) |
| |
|
|
| Thousand of Reais |
2025 |
2024 |
| Balance at the beginning of the fiscal year |
35,668,907 |
35,152,071 |
| Impairment losses recognized in profit or loss |
27,492,366 |
25,973,514 |
| Comprising: |
|
|
| Commercial and Industrial |
7,557,815 |
6,029,697 |
| Real Estate Credit - Construction |
289,974 |
248,238 |
| Loans to Individuals |
19,631,597 |
19,680,801 |
| Leasing |
12,980 |
14,778 |
| Write-off of impaired balances recognized in loss provisions |
(22,502,647) |
(25,401,779) |
| Comprising: |
|
|
| Commercial and Industrial |
(4,949,687) |
(7,447,925) |
| Real Estate Credit - Construction |
(120,837) |
(76,697) |
| Loans to Individuals |
(17,428,285) |
(17,875,232) |
| Leasing |
(3,838) |
(1,925) |
| Foreign Exchange Fluctuation |
35,553 |
(54,899) |
| Balance at the end of the fiscal year |
40,694,182 |
35,668,907 |
| Comprising: |
|
|
| Loans and advances to Customers |
37,491,433 |
33,597,930 |
| Loans and other receivables from credit institutions (Note 5) |
926 |
1,421 |
| Provision for debt instruments (Note 6) |
3,201,823 |
2,069,556 |
| Recoveries of previously written-off loans |
1,415,409 |
993,906 |
| Comprising: |
|
|
| Commercial and Industrial |
520,446 |
396,276 |
| Real Estate Credit - Construction |
90,756 |
49,838 |
| Loans to Individuals |
801,882 |
542,986 |
| Leasing |
2,325 |
4,806 |
Considering the amounts recognized in "Impairment
losses recognized in profit or loss," "Recoveries of previously written-off loans," and "Discount Granted," the
"Impairment Losses on Financial Assets - Financial Assets Measured at Amortized Cost" totaled on December 31, 2025, R$29,539,862
(2024 – R$28,484,030 and 2023 – R$28,008,086).
Considering the plan to update the impairment
provision calculation models, to be implemented during the second half of 2025, the recognized balance of supplementary provision (post
model adjustment) is R$ 1,362 million (R$ 749 million, net of taxes) as of December 31, 2025, to meet the update of macroeconomic parameters
and other relevant parameters of the Bank's impairment provision calculation models, in accordance with IFRS 9, which resulted in higher
provisions, reflecting a more complex economic environment expected.
The balances of the provisions for impairment losses
by borrower segment are as follows:
| Schedule of provisions for impairment losses
|
|
|
| Thousand of Reais |
2025 |
2024 |
| Commercial and industrial |
13,121,033 |
10,512,903 |
| Real estate - Construction |
759,020 |
589,884 |
| Installment loans to individuals |
26,784,341 |
24,545,476 |
| Lease financing |
29,788 |
20,644 |
| Total |
40,694,182 |
35,668,907 |
d) Impaired assets
The details of the changes in the balance of financial
assets classified as "Financial assets measured at amortized cost - Loans and advances to customers" and "Debt Instrument",
which are recognized at amortized cost and identified as non-recoverable (as defined in note 1.h) due to credit risk, are as follows:
| Schedule of loans and advances to customers |
|
|
|
| Thousand of Reais |
2025 |
2024 |
2023 |
| Balance at the start of the period |
42,242,354 |
39,886,905 |
39,223,835 |
| Net Additions |
30,132,275 |
30,069,416 |
30,393,982 |
| Written-off Assets |
(23,474,917) |
(27,713,967) |
(29,730,912) |
| Balance at the end of the fiscal year |
48,899,712 |
42,242,354 |
39,886,905 |
Below are the details of impaired financial assets,
classified by maturity date:
| Schedule
of non-recoverable financial assets |
|
|
| Thousand of Reais |
2025 |
2024 |
| With balances not yet due or maturing within 3 Months |
26,313,437 |
23,183,630 |
| With outstanding balances of: |
|
|
| 3 to 6 Months |
7,290,728 |
5,591,700 |
| 6 to 12 Months |
10,988,860 |
9,564,597 |
| 12 to 18 Months |
2,843,758 |
2,018,442 |
| 18 to 24 Months |
667,280 |
750,668 |
| More than 24 Months |
795,649 |
1,133,317 |
| Total |
48,899,712 |
42,242,354 |
| Thousand of Reais |
2025 |
2024 |
| By borrower segment: |
|
|
| Commercial and Industrial |
17,291,310 |
13,175,496 |
| Real Estate Credit - Construction |
1,808,673 |
1,736,049 |
| Loans to Individuals |
29,779,108 |
27,283,775 |
| Leasing |
20,621 |
47,034 |
| Total |
48,899,712 |
42,242,354 |
e) Loans overdue for less than 90
days and not classified as impaired on the specified dates
| Schedule of loan past due for less than 90 days but not classified as impaired |
|
|
|
|
| Thousand of Reais |
2025 |
% of total loans overdue for less than 90 days |
2024 |
% of total loans overdue for less than 90 days |
| Commercial, Financial and Industrial |
7,238,755 |
24.71% |
7,439,903 |
25.97% |
| Real Estate Credit - Construction |
6,693,601 |
22.85% |
6,046,747 |
21.11% |
| Installment Loans to Individuals |
15,331,081 |
52.34% |
15,123,824 |
52.79% |
| Financial Leasing |
30,247 |
0.10% |
37,325 |
0.13% |
| Total (1) |
29,293,684 |
100.00% |
28,647,799 |
100.00% |
| (1) |
Refers exclusively to loans between 1 and 90 days. |
f) Leasing
Breakdown by maturity
Gross investment in lease transactions
| Schedule of gross investment in lease transactions |
|
|
| Thousand of Reais |
2025 |
2024 |
| Overdue |
17,221 |
8,581 |
| Due: |
|
|
| Within 1 year |
224,459 |
1,456,825 |
| In 1 to 5 years |
3,052,723 |
2,294,813 |
| In over 5 years |
306,293 |
26,684 |
| Total |
3,600,696 |
3,786,903 |
g) Transfer of financial assets with
retention of risks and benefits
On December 31, 2025, the balance recorded in "Loans
and Advances to Customers" pertaining to assigned operations was R$16,768
(2024 - R$21,024 ).
The assignment transaction was executed with a joint
obligation clause, mandating compulsory repurchase in the following circumstances:
| - | contracts in default for a period exceeding
90 consecutive days; |
| - | contracts subject to renegotiation; |
| - | contracts subject to portability, in accordance
with Resolution No. 3,401 of Brazil's National Monetary Council ("CMN"); |
| - | contracts subject to intervention. |
|