| Other provisions |
As of December
31, 2025 and 2024, this line item is composed of the following:
| | |
2025 | | |
2024 | |
| | |
MCh$ | | |
MCh$ | |
| Provisions for customer loyalty program and merit program obligations | |
| 37,806 | | |
| 40,621 | |
| Provisions for lawsuits and litigation | |
| 2,037 | | |
| 1,592 | |
| Provisions for operational risk | |
| 552 | | |
| 907 | |
| Other provisions for other contingencies | |
| — | | |
| — | |
| Total | |
| 40,395 | | |
| 43,120 | |
| (a) | The following table shows the changes in provisions during
the year 2025 and 2024: |
| | |
Provisions for
customer loyalty
program and
merit program
obligations | | |
Provisions for
lawsuits and
litigation | | |
Provisions for
operational
risk | | |
Other
provisions for
other
contingencies | | |
Total | |
| | |
MCh$ | | |
MCh$ | | |
MCh$ | | |
MCh$ | | |
MCh$ | |
| | |
| | |
| | |
| | |
| | |
| |
| Balances as of January 1, 2024 | |
| 36,242 | | |
| 1,173 | | |
| 341 | | |
| 264 | | |
| 38,020 | |
| Provisions established | |
| 4,379 | | |
| 1,038 | | |
| 836 | | |
| — | | |
| 6,253 | |
| Provisions used | |
| — | | |
| (482 | ) | |
| (157 | ) | |
| — | | |
| (639 | ) |
| Provisions released | |
| — | | |
| (137 | ) | |
| (113 | ) | |
| (264 | ) | |
| (514 | ) |
| Balances as of December 31, 2024 | |
| 40,621 | | |
| 1,592 | | |
| 907 | | |
| — | | |
| 43,120 | |
| | |
| | | |
| | | |
| | | |
| | | |
| | |
| Balances as of January 1, 2025 | |
| 40,621 | | |
| 1,592 | | |
| 907 | | |
| — | | |
| 43,120 | |
| Provisions established | |
| — | | |
| 657 | | |
| 426 | | |
| — | | |
| 1,083 | |
| Provisions used | |
| — | | |
| (108 | ) | |
| (695 | ) | |
| — | | |
| (803 | ) |
| Provisions released | |
| (2,815 | ) | |
| (104 | ) | |
| (86 | ) | |
| — | | |
| (3,005 | ) |
| Balances as of December 31, 2025 | |
| 37,806 | | |
| 2,037 | | |
| 552 | | |
| — | | |
| 40,395 | |
|