v3.26.1
Segment report
12 Months Ended
Dec. 31, 2025
Disclosure Of Entity Reportable Segments [Abstract]  
Segment report
50.
Segment report
The Group’s acquisition of PAObank was completed and the PAObank became a wholly-owned subsidiary of the Group in 2024. Based on the assessment of reportable segments under IFRS 8, the Group determined that only one operating segment needs to be reported as none of the operating segments, other than the lending-related business, meets the quantitative thresholds in terms of revenue, profit or loss, and assets for the year ended 31 December 2024.
As digital banking business meets the quantitative threshold in terms of profit or loss for the year ended 31 December 2025, segment information is reported as follows:
 
Lending-related business
     -       Retail credit and enablement, consumer finance loan
Digital banking business
     -       Retail banking and SME banking
 
 
The principal executive officer is the Chief Operating Decision Maker (CODM) and monitors the operating results of its business units separately for the purpose of making decisions about resource allocation and performance assessment. Segment performance is evaluated based on profit or loss and is measured consistently with profit or loss in the consolidated financial statements. However, withholding taxes are managed on a group basis and are not allocated to operating segments.
No revenue from transactions with a single external customer or counterparty amounted to 10% or more of the Group’s total revenue in 2024 or 2025.
 
Year ended 31 December 2024
  
 

Lending-
related
business

 
 
 
 
Digital banking
business
 
 
 
 
Others and
eliminations (a)
 
 
 
 
Consolidated
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
RMB’000
 
 
RMB’000
 
 
RMB’000
 
 
RMB’000
 
Service income
     13,269,082       123       (20,614 )      13,248,591  
External customers
     13,258,127       123       (9,659 )      13,248,591  
Inter-segment
     10,955       —        (10,955 )      —   
Net interest income
     12,252,365       57,685       1,278       12,311,328  
Investment income/(loss)
     (969,967 )      47,037       (122,890 )      (1,045,820 ) 
Share of net losses of investments accounted for using the equity method
     (691 )      —        —        (691 ) 
  
 
 
   
 
 
   
 
 
   
 
 
 
Total income
  
 
24,550,789
 
 
 
104,845
 
 
 
(142,226
) 
 
 
24,513,408
 
  
 
 
   
 
 
   
 
 
   
 
 
 
Sales and marketing expenses
     (5,211,047 )      (35,855 )      1,449       (5,245,453 ) 
General and administrative expenses
     (1,736,182 )      (30,515 )      (147,645 )      (1,914,342 ) 
Operation and servicing expenses
     (4,874,498 )      (80,301 )      1,352       (4,953,447 ) 
Technology and analytics expenses
     (1,071,840 )      (49,902 )      18,778       (1,102,964 ) 
Credit impairment losses
     (12,544,752 )      (64,488 )      (3,667 )      (12,612,907 ) 
Depreciation and amortization
     (388,252 )      (34,271 )      (2,999 )      (425,522 ) 
Others
     413,175       (63,764 )      (686,869 )      (337,458 ) 
  
 
 
   
 
 
   
 
 
   
 
 
 
Total expenses
  
 
(25,413,396
) 
 
 
(359,096
) 
 
 
(819,601
) 
 
 
(26,592,093
) 
  
 
 
   
 
 
   
 
 
   
 
 
 
Segment loss before taxation
  
 
(862,607
) 
 
 
(254,251
) 
 
 
(961,827
) 
 
 
(2,078,685
) 
Income tax expense
     (472,871 )      —        (1,051,959 )      (1,524,830 ) 
  
 
 
   
 
 
   
 
 
   
 
 
 
Segment loss
  
 
(1,335,478
) 
 
 
(254,251
) 
 
 
(2,013,786
) 
 
 
(3,603,515
) 
  
 
 
   
 
 
   
 
 
   
 
 
 
Total assets
  
 
199,001,686
 
 
 
4,884,657
 
 
 
(349,700
) 
 
 
203,536,643
 
  
 
 
   
 
 
   
 
 
   
 
 
 
Total liabilities
  
 
115,102,461
 
 
 
4,124,629
 
 
 
711,796
 
 
 
119,938,886
 
  
 
 
   
 
 
   
 
 
   
 
 
 
 
 
Year ended 31 December 2025
  
 

Lending-
related
business

 
 
 
 
Digital banking
business
 
 
 
 
Others and
eliminations (a)
 
 
 
 
Consolidated
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
RMB’000
 
 
RMB’000
 
 
RMB’000
 
 
RMB’000
 
Service income
     12,294,156       2,958       (18,648 )      12,278,466  
External customers
     12,277,668       2,640       (1,842 )      12,278,466  
Inter-segment
     16,488       318       (16,806 )      —   
Net interest income
     13,102,453       91,707       220       13,194,380  
Investment income/(loss)
     1,622,699       108,057       (75,992 )      1,654,764  
  
 
 
   
 
 
   
 
 
   
 
 
 
Total income
  
 
27,019,308
 
 
 
202,722
 
 
 
(94,420
) 
 
 
27,127,610
 
  
 
 
   
 
 
   
 
 
   
 
 
 
Sales and marketing expenses
     (3,870,154 )      (63,732 )      10,324       (3,923,562 ) 
General and administrative expenses
     (1,511,519 )      (50,572 )      (279,395 )      (1,841,486 ) 
Operation and servicing expenses
     (3,685,504 )      (108,658 )      3,052       (3,791,110 ) 
Technology and analytics expenses
     (902,023 )      (73,671 )      12,349       (963,345 ) 
Credit impairment losses
     (16,434,843 )      (123,028 )      (545 )      (16,558,416 ) 
Depreciation and amortization
     (248,038 )      (14,619 )      (4,006 )      (266,663 ) 
Others
     222,508       (17,000 )      (566,282 )      (360,774 ) 
  
 
 
   
 
 
   
 
 
   
 
 
 
Total expenses
  
 
(26,429,573
) 
 
 
(451,280
) 
 
 
(824,503
) 
 
 
(27,705,356
) 
  
 
 
   
 
 
   
 
 
   
 
 
 
Segment profit/(loss) before taxation
  
 
589,735
 
 
 
(248,558
) 
 
 
(918,923
) 
 
 
(577,746
) 
Income tax expense
     (502,192 )      —        (631,673 )      (1,133,865 ) 
  
 
 
   
 
 
   
 
 
   
 
 
 
Segment profit/(loss)
  
 
87,543
 
 
 
(248,558
) 
 
 
(1,550,596
) 
 
 
(1,711,611
) 
  
 
 
   
 
 
   
 
 
   
 
 
 
Total assets
  
 
200,937,283
 
 
 
11,194,673
 
 
 
(4,017,309
) 
 
 
208,114,647
 
  
 
 
   
 
 
   
 
 
   
 
 
 
Total liabilities
  
 
119,523,801
 
 
 
10,059,051
 
 
 
(3,509,280
) 
 
 
126,073,572
 
  
 
 
   
 
 
   
 
 
   
 
 
 
 
(a)
Others and eliminations mainly represented the Group’s assets, liabilities, income and expenses that are held or incurred for corporate function; or unable to be allocated to a segment on a reasonable basis.